Finance & Operations Administrator

Salary: £28,000 – £32,000 per annum (depending on experience)

Location: Remote (must live within reasonable distance of Telford, West Midlands)

Contract: Full-time, Permanent (6-month probation period)

We’re a small, family-run UK training provider specialising in conflict management, personal safety, and physical intervention. We deliver high-quality training nationwide and pride ourselves on professionalism, reliability, and excellent client service. Our team is friendly, close-knit, and supportive, with a relaxed atmosphere where everyone looks out for each other.

We’re seeking a motivated and proactive Finance & Operations Administrator to help keep our business running smoothly. This is a varied role combining finance administration, operations, HR compliance, and general administrative support.

Key Responsibilities:

• Manage Xero accounts: reconciliations, invoicing, and basic financial reporting (profit & loss, balance sheet, cash flow).
• Financial administration: issue and chase invoices and quotes, monitor outstanding payments, and liaise with our accountant.
• HR support: manage annual leave, pensions, and staff records.
• Training diary & operations: liaise with trainers, schedule courses, and arrange travel/accommodation where needed.
• Records & documentation: maintain training records, databases, and certification files.
• Client support & admin: handle enquiries and provide administrative support to the team.
• Undertake other administrative tasks as required to support the business.

What we're looking for:

Essential:

• Experience in finance administration or bookkeeping (Xero preferred).
• Proficient in Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint).
• Strong organisational and time-management skills.
• Excellent communication and problem-solving abilities.
• Friendly, approachable, with a good sense of humour.
• Able to work independently and manage competing priorities.
• Must live within reasonable distance of Telford, have access to reliable transport, and be prepared to attend occasional in-person meetings and team get-togethers.

Desirable:

• AAT Level 2 or 3 (or equivalent bookkeeping qualification).
• Previous experience in HR admin (annual leave, pensions).
• Experience in logistics, scheduling, or diary management.
• Experience in a training, education, or service-based organisation.

Why join us:

• Fully remote role.
• Permanent full-time position with a 6-month probation period.
• Salary £28,000–£32,000 depending on experience.
• 28 days holiday plus bank holidays.
• Pension scheme.
• Work with a friendly, supportive, close-knit team in a family-run business.
• Opportunity to take ownership of a varied and essential role within a growing company.