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We are seeking a dedicated and enthusiastic Customer Service Representative to join our clients dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience. If you possess strong phone etiquette, we would love to hear from you.
Duties
ā¢Dealing with new and existing customers base, receiving, and evaluating enquiries, generating written or verbal quotations, order receipt, order entry, acknowledgement and works orders.
ā¢Liaising with new and existing customers regarding prices, availability and advise on our full product range and services for oil/dust extraction systems.
ā¢Engaging with customers to converting quotations into sales.
ā¢Speaking to lapsed clients to increase sales.
ā¢Management of key accounts and the administration responsibilities.
ā¢To help constantly improve customer service, quoting, order processing and conversion rates.
Requirements
- Proficiency in English is essential
- Strong communication skills with an emphasis on phone etiquette.
- Experience in data entry with attention to detail.
- A proactive approach to problem-solving and the ability to analyse situations critically.
- Previous experience in a customer service role
Hours are 08:15-16:30 Monday to Thursday 15:15 Fridays
Ā£25k - Ā£27k p/a can earn up to Ā£800 in commission
