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Your new company
Hays are working with a large retail business based centrally in Wolverhampton recruiting for a Telesales Executive on a permanent basis. This is an exciting opportunity with lots of opportunities for growth. This is a very exciting role for an innovative and experienced individual, to grow with us at a time of expansion. Reporting to Senior Sales and Customer Services and being part of a friendly team. They are looking for someone who is self-motivated, articulate and customer focused.
Your new role
* Processing orders via telephone, fax and email onto a bespoke CRM system.
* Cold calling - market mapping.
* Processing inbound queries via both telephone and email quickly and in a professional manner.
* Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
* Regularly updating the customer database to ensure that all details are up to date and accurate.
* Advising customers of available products and offering alternatives that best fit their needs.
* Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
* Liaising with warehouse and distribution to ensure orders arrive on time.
* Log customer issues as well as responding to and solving customer problems / queries / complaints.
* General administrative duties.
* Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
What you'll need to succeed
* You'll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.* Experience in sales/telesales
* You will need to have good time management skills and able to prioritise your workload.
* The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
* Proficiency with MS Office applications.
* The ability to use own initiative.
* Excellent interpersonal skills including first-class written and spoken English
* Work accurately with attention for detail.
* Self-motivated and passionate.
* Enthusiastic and an effective team member.
* Excellent investigative and problem-solving skills.
What you'll get in return
Free parking
Career progression
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
