Senior Customer Service Administrator

Proactive Personnel are recruiting for a Senior Customer Service Administrator to join our clients’ team in Telford, Shropshire.

Our client is a global leader in their field, responsible for the designing, manufacturing and installations of bespoke manufacturing systems.

Duties and Responsibilities:

• Handle all customer enquiries relating to spares and service, overseeing the entire process from initial contact to dispatch and invoicing
• Create and distribute tailored quotations for recommended system spare parts
• Proactively follow up on quotations to convert them into confirmed sales orders
• Coordinate both planned and reactive service visits and equipment installations worldwide, ensuring clear and timely communication with customers
• Making sure materials are available
• Arranging travel when required
• Completion and documentation of service reports
• Manage and prioritise incoming service requests to optimise efficiency and customer satisfaction
• Maintain well-organised and accurate customer records in both digital systems and physical files
• Prepare regular performance reports, including:
  • Quotations issued vs. orders received
  • Outstanding service jobs
  • Engineer availability and usage
  • Sales figures for spares and services (contracted and non-contracted)

What you will need to succeed:

• 2+ years working in a busy customer service administration position
• Advanced written and verbal communication skills
• Previous experience working in a fast paced manufacturing environment
• Good working knowledge of MS Outlook, Excel and SAP
• Attention to detail and accuracy
• Advanced organisation skills
• Self-driven for continued learning and development

Salary: £28,000 per annum DOE

Interested?

For more information about this vacancy, please contact Taylor at Proactive Personnel, Telford.