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Join a dynamic, forward-thinking tech team and elevate your support career! We're looking for a driven Tier 2 Technical Support Engineer to deliver expert help and make a real impact.
Technical Support Engineer – Tier 2
Telford Head Office
- Full time, permanent
- £25,000 - £29,000 per annum DOE
Please Note: Applicants must be authorised to work in the UK
We're Enconvo, a fast-growing, customer-centric technology company that thrives on innovation and collaboration. Our culture blends a strong social ethos with a passion for excellence. As part of an expanding European-wide group, we offer our employees the chance to work in a supportive, exciting environment where ideas are encouraged, and progression is part of our DNA.
The Role
We're on the hunt for a skilled Tier 2 Technical Support Engineer to provide remote support, troubleshoot complex technical issues, and champion customer satisfaction. You'll be the go-to for advanced technical problems, delivering timely, high-quality service within agreed SLAs.
Key Responsibilities:
- Identify root causes and implement long-term solutions
- Troubleshoot and resolve complex Tier 1 escalations
- Support across software, hardware, and networking platforms
- Deliver remote cloud-based telephony installations
- Manage service upgrades and additional customer provisions
- Offer technical guidance and onboarding for new users
- Configure and support broadband, routers, Wi-Fi and hosted Voice
- Collaborate closely with the team to meet performance goals
- Contribute to internal knowledge sharing and training
- Stay up to date with product changes through regular training
Benefits
We look after our people because happy teams build great things. Enjoy a supportive, inclusive workplace with opportunities to thrive.
What's in it for you?
- 23 days holiday + 1 for your birthday (+ more with service)
- Enhanced maternity, paternity & adoption pay
- Holiday purchase scheme
- Company pension & healthcare scheme
- Life cover
- Discounts via Perkbox
- Clear career development opportunities
- Strong team culture and social events
- Be part of a fast-growing, innovative European group
The Ideal Candidate
You're a motivated problem-solver with a passion for technology and great customer service. You take ownership of issues, love a challenge, and are constantly seeking opportunities to grow. About you:
- Hands-on experience with ADSL/VDSL/FTTC/FTTP/SoGea/Ethernet
- IP networking skills: DHCP, DNS, VPN, NAT, VOIP
- Router and wireless Access Point installation & troubleshooting
- Understanding of Wi-Fi protocols
- Familiarity with remote tools: Team Viewer, RDP
- PBX knowledge (e.g. Panasonic, Samsung, Horizon)
- Strong communication and problem-solving skills
- Detail-oriented with excellent task prioritisation
- Experience in end-user support and training
- A proactive mindset for continuous learning
If you're ready to take the next step in your tech career, we'd love to hear from you!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include IT Support Engineer, Network Support Specialist, Technical Analyst, 2nd Line Support, Telecoms Engineer, IT Helpdesk Technician, Network Technician, Desktop Support Engineer, Infrastructure Support, Unified Communications Specialist
