Graduate Sales Support Engineer

Graduate Sales Support Engineer / Technical Sales Support Specialist

Telford

£30,000-£35,000

(Office Based)

Monday-Friday

About the Role

My Client is seeking a driven and detail-oriented Sales Support Engineer to join our UK Service Sales Team. This role would suit a graduate looking for their first role or an experienced Technical Sales Support person/ Account Manager who has experience selling within engineering/technical environments.

In this role, you will be the backbone of the company's sales operations - providing essential support that enables us to deliver excellent service to our customers, streamline processes, and drive profitable growth. You'll work closely with the Head of Service Sales, Operations, Business Development, and Marketing teams to ensure customers receive world-class support and solutions.

What We're Looking For

Engineering qualification or experience within a similar role for an engineering/technical sales business

Experience using Microsoft Office programmes

Ideally you will have experience using a CRM

Strong analytical and organisational skills with a keen eye for detail.

Ability to work collaboratively across multiple teams and departments.

A proactive mindset with the ability to spot opportunities and drive improvements.

Customer-focused with excellent communication skills.

Experience in sales support, service sales, or business development is an advantage.

Key Responsibilities

As a Sales Support Engineer, you will:

Develop and maintain individual customer profiles, including business models, values, and trading history.

Prepare service history reports and installed base analyses for customer meetings.

Monitor installed bases to identify new business opportunities, vessels, and installations.

Classify customers and target new business opportunities in both service and new builds.

Support sales initiatives to position my Client as the preferred solution in new projects.

Collaborate with cross-functional teams (Operations, Market Communication, Technical Advisors, Service Agreements Manager) to deliver service excellence.

Gather and structure market intelligence to support business development and growth strategies.

Ensure the accuracy and quality of customer data within the CRM system.

Contribute to marketing communication planning, research new channels, and benchmark against competitors.

Assist in the creation and distribution of brochures, magazines, and customer materials.

Monitor customer satisfaction, manage complaints, and support corrective actions.

Track account performance and support long-term agreement negotiations.

Continuously monitor competitor activities and adapt to new service offerings.

What's On Offer

The opportunity to be part of a market-leading global business.

A dynamic role with exposure to multiple business areas.

Professional growth and development opportunities.

A collaborative and supportive team culture.

Key Words:

Technical Support Engineer, Sales Support Engineer, Customer Support Engineer, Graduate Engineer, Sales Support Specialist,  Service Sales Executive, Sales Support & Market Intelligence Engineer, Customer Solutions Support Engineer, Sales Operations & Support Coordinator, Sales Operations Engineer,  Technical Sales Support Specialist,  Service Sales Analyst, Engineering Sales Coordinator,  Business Development Support Engineer

IndWin

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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