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Role: Internal Account Manager Lead
Location: Tetbury, Gloucestershire
Hours: Monday to Friday, 37.5 hours, fully office based
Salary: Competitive
An excellent opportunity has now arisen for an experienced Internal Account Manager Lead to coach and develop an office-based sales and customer service team based in Tetbury.
Duties of an Internal Account Manager Lead:
- Lead, motivate, and develop the office-based sales team to deliver excellent customer service and meet sales objectives.
- Provide coaching, training, and performance management to support individual and team development.
- Foster a collaborative, accountable, and positive working environment.
- Oversee all inbound customer enquiries relating to pricing, stock, lead times, and orders.
- Ensure accurate and timely order processing, quotations, and customer communication.
- Monitor and manage workload distribution across the team.
- Build strong customer relationships by providing effective support and solutions.
- Resolve escalated customer issues efficiently while maintaining a professional and customer-first approach.
- Support the external sales team by coordinating customer follow-up, quotations, and lead management.
- Track and report on sales office KPIs, including service levels, order accuracy, and sales performance.
- Identify opportunities to streamline processes, improve efficiency, and enhance customer experience.
- Work closely with supply chain, marketing, and finance teams to ensure smooth operations.
What we would like from you:
- Previous experience managing a high performance sales team
- Experience within cable or cable accesories industry is essential
- Strong leadership and people management skills, with a proven ability to motivate and develop staff.
- Excellent communication and problem-solving skills with a customer-first mindset.
- Solid understanding of sales processes, order management, and account support.
- Driven, proactive sales approach
- Proficiency in CRM systems and Microsoft Office
If you are interested in this role, please apply below with your most recent CV.
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