Back to search
Role: Sales Office Administrator
Location: Tewkesbury
Hours: 40hrs, Mon - Fri, 8:30am - 5pm, alternate Saturdays 8am - 2:30pm (When a Saturday is worked a day off in week will be given)
Salary: 27,435pa
Wright Staff Recruitment are currently representing a highly succesful family run dairy business in Tewkesbury who are looking to add a Sales Office Administrator to their team.
Role:
Delivering excellent customer service, this dynamic role involves dealing with a large number of incoming calls and emails from customers to take sales orders and input these into the computer system for processing.
Main Duties & Responsibilities:
* Processing sales orders received via emails, faxes and phone calls
* Checking that all orders have been correctly input onto the computer system
* Liaising with customers/depot staff regarding customer orders and delivery issues
* Liaising with stock control
* Answering general enquiries as required
* Providing cover for Reception including answering the switchboard
* Organising run-outs as required
* Investigating customer credit on their account and action as appropriate
* Working to daily and weekly deadlines, to ensure distribution of products at the correct times
* Assisting in ensuring the correct distribution of invoices
* Taking part in ad-hoc project
* Contributing to a positive working environment
* Any other duties as required by Senior Management.
Skills (Essential):
* Experience of delivering excellent customer service and ensuring queries or complaints are handled in a timely manner
* An understanding of the importance of exceeding expectations, and a desire to deliver excellence in all service areas
* An exceptional telephone manner
* Strong organisational skills with the ability to prioritise and work to deadlines
* Professional and clear communications skills, both verbal and written
* Ability to adapt positively and assist with new processes and procedures
* A 'can do' attitude with a commitment to seeing tasks through to completion
* Ability to work as part of a team and be able to multi-task
* Strong interpersonal skills
* Ability to work to tight deadlines
* The ability to use initiative and remain calm under pressure
* Ability to think creatively in order to improve the customer experience
* Have attention to detail and the ability to input data accurately
* Keenness to develop and receptive to training
* Adaptable.
Skills (Desirable):
* Experience in a Sales environment.
* Strong IT skills including MS Word, Excel and Outlook
