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My client, based close to Thame, has an exciting opportunity for someone to join their team as an Ecommerce Customer Service Representative. In this key, customer-facing role, you will be dealing with pre and post-sale enquiries providing customers with advice in a friendly and professional manner.
You will need to be sales-oriented, energetic and enthusiastic about learning new things. Ideally you will be technically minded, with a Physics GCSE, however this isn’t essential, as training will be provided.
If you are a friendly and confident person with previous experience in customer service, this could be a fantastic opportunity to join a small but busy and growing team.
Duties:
- Customer support via email/phone/website chat
- Answer technical queries
- Offer product advice
- Basic technical calculations, quotes and invoices
- Take client orders and payments
- Assist with post sale support
Key Skills:
- Exceptional communication skills and a confident telephone manner
- Ability to work well within a small team
- Dynamic approach with adaptable time management skills
- Aptitude and desire to grasp technical concepts and willingness to learn the product range with training
- Proficiency in Microsoft Office, with good numeracy skills
- Experience in a customer facing position
Monday to Friday, 9am to 5pm
Generous benefits package including 25 days holiday, 10% employer contribution pension, and a discretionary annual bonus.
Salary - £28,000-£30,000 DOE
