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Customer Care Manager - Bucks/Oxfordshire - 12 month FTC - £40,000 - £45,000
Introduction & Role
We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a 12 month FTC.
The position is based both at office and on site.
Day to day
- Carry out home demonstrations and handovers with the customer
- Carry out 14 days meetings with customers to go through any initial snags or issues that arise.
- Carry out inspections throughout the warranty period regarding any defects or issues that arise.
- Liaise with contractors to carry out works or inspect issues.
- Carry out pre-quality inspections on properties prior to handovers.
- Manage the customer care inbox alongside the team to ensure customers are kept up to date and responded to, being the next level of complaint process where necessary
- Support the team day to day
- Visit and inspect stock plots
Key Skills required
- Previous experience within a Customer Service Manager role in the new homes industry or exposure to management duties in a Senior Coordinator/Relations role.
- Flexibility to travel across Buckinghamshire, Oxfordshire and some Berkshire sites.
- Excellent communication and customer facing skills
- Excellent report and email writing skills and proficient with IT.
Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.
