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We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services.
You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible.
The Role
路Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively.
路Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters.
路Support residents to self-serve online and promote digital engagement where possible.
路Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate.
路Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies.
路Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings.
路Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World.
路Support coordination of resident meetings and events, including minute-taking when required.
路Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes.
Key Requirements
路Previous experience in a customer service or housing administration role.
路Excellent communication skills - both written and verbal - with a professional and empathetic approach.
路Strong organisational skills with the ability to prioritise workload in a busy environment.
路Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems.
路Good attention to detail and accurate record-keeping.
路A proactive attitude with the ability to work independently and as part of a team.
路Commitment to the values of social housing and delivering a high standard of customer care.
路A basic understanding of housing policies and processes is desirable (training will be provided).
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
