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Job Title: Customer Support Advisor
Location:Greenham, Newbury
Salary:12.93 per hour
Job Type:On-going temporary
About the Role:
We are looking for aCustomer Support Advisorto join our team on an on-going temporary basis. This role is part of a vital project focused on updating customer records, specifically gathering and recording information regarding customer vulnerabilities and any support they may require.
This is a repetitive yet highly important role that requires a high level of attention to detail and professionalism in every customer interaction.
This is a full time position working Monday to Friday 37 hours per week
Key Responsibilities:
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Contact customers by phone to update details of any vulnerabilities
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Record information accurately and securely in internal systems
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Provide a compassionate, professional, and clear phone experience
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Maintain confidentiality and demonstrate empathy in sensitive situations
Requirements:
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Previous call handling experience is essential
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Excellent telephone manner with strong verbal communication skills
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High attention to detail and accuracy
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Ability to follow structured processes while demonstrating empathy
