Payments and Income Administrator

Are you a motivated individual with a strong desire to learn and develop your skills? If so, we are pleased to offer an opportunity for a Payments and Income Administrator to join our client’s growing organisation based in Greenham, Thatcham. This is a full-time, permanent position.

In this role, you will provide vital administrative support to the income team, contributing to the efficient and timely collection of housing-related charges. While prior experience is not essential, you must demonstrate a proactive attitude and a genuine willingness to learn, as full training will be provided.

The organisation offers an attractive benefits package (detailed below), together with the flexibility of a hybrid working model, requiring only two days per week in the office.

Key duties:

• Follow up on failed payments or cancellations, arrange new payment solutions and refer customers for additional support where needed
• Manage housing benefit overpayments, universal credit verifications and account reconciliations
• Maintain accurate records
• Coordinate account processes including setting up and adjusting direct debits, processing refunds and managing garage licence accounts including chasing arrears.
• Support early intervention strategies for arrears prevention and tenancy sustainment.

Required skills:

• Enthusiastic with a desire to learn
• Strong communication and problem-solving skills
• Excellent attention to detail

Benefits:

• 25 days holiday + Bank Holidays with an extra day every year up to 30 days
• Chance to buy and sell holiday
• 3 additional paid wellbeing days and 2 paid volunteering days
• Generous matched pensions scheme up to 12%
• Life cover at 4x salary
• Options for private medical insurance, dental insurance and critical illness cover 
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service