Payments and Income Coordinator

Do you have experience in housing or income services, with a strong understanding of welfare benefits such as Universal Credit or Housing Benefit? If so, we have an excellent opportunity for a Payments and Income Coordinator to join our client’s expanding organisation based in Greenham, Thatcham. This is a full-time, permanent position.

In this role, you will provide essential administrative support to the income team, helping to ensure the effective and timely collection of housing-related charges.

The organisation offers an excellent benefits package (outlined below), along with the flexibility of a hybrid working arrangement, requiring just two days per week in the office.

Key duties:

• Follow up on failed payments or cancellations, arrange new payment solutions and refer customers for additional support where needed
• Manage housing benefit overpayments, universal credit verifications and account reconciliations
• Maintain accurate records
• Coordinate account processes including setting up and adjusting direct debits, processing refunds and managing garage licence accounts including chasing arrears.
• Support early intervention strategies for arrears prevention and tenancy sustainment.

Required skills:

• Experience within housing, income or customer account management
• Strong communication and problem-solving skills
• Knowledge of welfare benefits such as Universal Credit or Housing Benefit
• Excellent attention to detail

Benefits:

• 25 days holiday + Bank Holidays with an extra day every year up to 30 days
• Chance to buy and sell holiday
• 3 additional paid wellbeing days and 2 paid volunteering days
• Generous matched pensions scheme up to 12%
• Life cover at 4x salary
• Options for private medical insurance, dental insurance and critical illness cover 
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service