Repairs Administration Team Leader

MMP Consultancy are working with a fantastic organisation to recruit a Repairs Administration Team Leader to join them on a Temporary basis in Norfolk.

Skills/Experience required:

• Lead, coach, and develop a team of administrators handling maintenance and repair requests.
• Set clear objectives, KPIs, and expectations for team members in line with company processes and service level agreements (SLAs).
• Foster a positive, collaborative, and high-performance team culture.
• Conduct regular one-to-ones, team meetings, and performance reviews to ensure continuous development.
• Ensure all administrative tasks and case management processes are followed accurately and consistently.
• Implement and maintain quality control measures to ensure compliance with internal procedures.
• Drive continuous process improvement to reduce errors, increase efficiency, and enhance service quality.
• Liaise with the clients Change, data and technology team to maintain up-to-date documentation and training materials for administrative processes.

Skills & Experience

• Experience in repairs administration.
• Experience in social housing, local authority, or property services.
• Experience in a leadership or supervisory role within a maintenance, repairs, or service administration environment.
• Strong understanding of repairs and maintenance processes in a housing or facilities management context.
• Experience of and demonstrable commitment to customer service excellence.