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Job Title: L&D Operations Administrator
Location: Manor Royal, Crawley (hybrid working likely)
Contract: 12 months (option to go perm)
Rate: £24,928.32 P/A
About the Role:
 This is a great opportunity to join a collaborative and supportive team where you’ll play a key part in delivering smooth and effective Learning & Development services across the business. This isn’t just admin — you’ll be at the centre of coordinating training activities, ensuring records are accurate, and helping colleagues have the best possible learning experience.
you’ll also act as a go-to point for L&D queries, support process improvements, and help keep things running behind the scenes so the wider HR and L&D functions can deliver at their best.
Key Responsibilities:
- • Deliver consistent, timely, and accurate transactional support for all L&D processes.
- • Manage customer queries via case management systems, phone, and in person — always aligned to agreed SLAs and KPIs.
- • Coordinate training activities: bookings, invites, cancellations, attendance tracking, and certifications.
- • Maintain compliance and reduce disruption by ensuring robust process delivery.
- • Provide reporting on activities and performance, and help identify areas for improvement.
- • Support L&D process improvement and automation efforts.
- • Own and resolve learning-related queries, escalating where appropriate.
- • Collaborate with wider HR Operations and Learning Hub teams to support overall business objectives.
What We’re Looking For:
We’re after someone who is:
- Â Friendly and approachable
- Detail-oriented and organised
- Able to manage their workload effectively
- Calm under pressure and happy to help wherever needed
- Comfortable communicating across all levels
- Someone who enjoys supporting others and thrives in a team environment
Experience & Skills:
- Previous experience in an HR Operations, L&D, or Shared Services environment
- Used to working to targets, SLAs, or KPIs
- Confident with Microsoft Office (especially Outlook, Excel, and Word)
- Great interpersonal and communication skills
- Able to work independently as well as collaboratively
