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We are looking for a dedicated Call Handler to become part of our Customer Support team. The successful candidate will be responsible for managing a high volume of inbound calls, ensuring all customer queries are dealt with efficiently and professionally.
Client Details
Our client is a well-established, client service business. They have built a strong reputation for delivering high-quality service to their clients and are recognised across the region for their dedication to their work. The company headquarters are located near Tonbridge.
Description
- Managing high volumes of inbound calls
- Resolving customer queries in a professional manner
- Maintaining accurate and up-to-date customer records
- Working collaboratively with team members to achieve targets
- Escalating complex issues to the relevant department
- Ensuring quality service standards are upheld
- Contributing to team meetings and training sessions
- Adhering to company policies and procedures
Profile
A successful Call Handler should have:
- A positive attitude and excellent communication skills
- Proven ability to handle high volumes of calls
- Strong problem-solving skills and the ability to resolve issues promptly
- Excellent organisational skills and attention to detail
- Ability to work well in a team and contribute to its success
- Experience in a call handler position or a customer service role
Job Offer
- Opportunity for a bonus based on performance
- Generous holiday leave
- A positive and supportive company culture
