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A Complaints Handler with a keen eye for detail and strong customer service skills is required to join a professional team in Tonbridge, ensuring all complaints are handled efficiently and accurately.
Client Details
Our client is a well-established organisation in the financial Services industry. They are based in Tonbridge and are known for their excellent customer service and bespoke products.
Description
- Managing and resolving customer complaints in a professional and timely manner
- Communicating effectively with customers via email, phone, and in person
- Ensuring accurate records of all interactions and complaints are maintained
- Identifying trends in complaints and recommending improvements to processes and services
- Working closely with various departments to resolve issues
- Providing regular feedback to management on customer service issues and suggested solutions
- Actively participating in team meetings and training sessions
- Complying with all company policies and industry regulations
Profile
A successful Complaints Handler should have:
- A strong customer service focus and excellent communication skills
- The ability to work efficiently under pressure and manage multiple tasks
- A proactive approach and the ability to identify and solve problems
- Excellent attention to detail and record-keeping skills
- A strong team player with a commitment to ongoing learning and development
- Previous experience in dealing with complaints
Job Offer
- 12 month contract
- Hybrid working, offering the flexibility to work from home and in the office
- A professional and supportive company culture
If you are a dedicated Complaints Handler looking for an exciting opportunity in Tonbridge, we encourage you to apply today. Join a company where your skills and dedication will be truly valued.
