Food & Beverage Manager

Food & Beverage Manager: Lead the Experience at The Grand Hotel, Torquay

The Grand Hotelis searching for a dynamic, highly skilled, and experiencedFood & Beverage Managerto take full accountability for our entire F&B operation and drive our continued success. If you are a natural leader with a passion for hospitality, profitability, and people development, we want to hear from you.

What You'll Be Doing: Key Responsibilities

As the F&B Manager, you will be thecentral pillarof our food and beverage offering, overseeing everything from guest satisfaction to financial performance.

Leadership & Development

• Inspire and mentorall F&B staff and managers, fostering a high-performance culture through effective coaching and dedicated departmental training.
• Ensure flawless operational standardsby establishing, monitoring, and maintaining exceptional customer service across all outlets.
• Act as a visible and welcomingmanagement presenceon the floor, enhancing the guest experience.
• Effectivelydelegateworkload and manage supervisory/management cover to guarantee smooth, continuous operations.

Financial & Operational Excellence

• Takefull control and accountabilityfor the day-to-day F&B operations, ensuring the smooth running and overall profitability of the hotel.
• Maintain strict departmental controlsover key metrics, including liquor and food cost of sales, and payroll management.
• Oversee and verify all purchasing, stock, sales, and cash handling controls.Conduct regular inventory checks on all key assets (crockery, cutlery, glassware, etc.).
• Ensure all staff files are meticulously monitored in collaboration with the HR department.

Strategy & Product Innovation

• Actively develop and evolvethe F&B product in close collaboration with the Head Chef, ensuring we stay current and competitive.
• Drive sales and revenue growthby proactively identifying new opportunities, particularly by working closely with the Conference Office and Group Sales teams.
• Stayup-to-dateon competitor offerings and industry trends to position The Grand Hotel as a market leader.
• Monitor and implement relevantlegislationand best practices as required.

Guest Experience & Safety

• Create a consistently welcoming and comfortable environmentfor all our guests.
• Handle all customer feedbackboth verbal and writtenbyresponding to complaintsswiftly and professionally within the set time frame.
• Maintain asafe and secure environmentby overseeing risk assessments across all F&B and associated departments.

What You'll Bring: Person Specification

• Proven F&B Management Experience:Significant track record in a similar senior role.
• Financial Acumen:Demonstrated ability to manage personnel and meet ambitious financial targets.
• Trend Awareness:Up-to-date knowledge of current food and beverage trends and best practices.
• Guest-Centric Focus:Highly service-minded with a natural orientation toward exceeding guest expectations.
• Exceptional Skills:Strong communication, problem-solving abilities, and meticulous attention to detail.
• Resilience & Adaptability:Ability to multi-task, think quickly under pressure, and embrace new situations positively.
• Delegation:Proven ability to effectively delegate tasks and empower a team.

Work Pattern

• 5 days out of 7to suit the operational needs of the business.