Business Support Officer

Business Support Officer
Location: Follaton House, TQ9 5NE
Start Date: ASAP                                               
Contract Duration: 2+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £14.82 per hour                                                                                          
Job Ref: (phone number removed)                             
 
Job Responsibilities

• Maintain and protect the Council’s Business Rates by establishing liability and managing collection and enforcement.

• Provide advice about Business Rates to customers.

• Keep the Rating List and Valuation List accurate.

• Update the Council’s systems with information from various sources.

• Assess and bill Business Rates, applying necessary reliefs and exemptions.

• Assist in billing and recovery, handling customer inquiries via email, phone, or in person.

• Explain how rateable value changes affect payments.

• Manage empty properties by coordinating with agents and property owners.

• Refer properties for inspection as needed.

• Coordinate with the Valuation Office Agency for Rating List updates.

• Process applications for rate relief per legislation and Council policies.

• Promote direct debit payments.

• Provide technical advice and attend court hearings if required.

• Maximize revenue collection for the Council.

• Prioritize tasks to meet service targets and collection rates.

• Negotiate and arrange debt payments.

• Initiate enforcement actions when necessary.

• Report suspected fraudulent applications for further investigation.

• Support projects aimed at improving service delivery.

Person Specifications
Must Have:

• Minimum 5 GCSEs including Maths and English, or equivalent experience.

• Experience in Revenues or a similar field.

• Knowledge of business rates legislation and enforcement processes.

• Experience with customer service, especially in challenging situations.

• Effective communication skills.

• Ability to understand and apply complex legislation.

• Proficient in using ICT and Microsoft applications.

• Ability to prioritize, meet deadlines, and work under pressure.

• Commitment to excellent customer service.

Nice to Have:

• Experience with NEC and Information at Work software.

• Experience with Revenues and Benefits software.

• Ability to challenge valuation decisions.

• Ability to adapt to changing priorities.

• Team player who can work independently.

 
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