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Contact Centre Manager

ONLINE REC LIMITED
Posted 4 hours ago, valid for 16 days
Location

Towcester, West Northamptonshire NN12, England

Salary

£32,000 - £35,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Sales Team Manager position is based in Towcester, Northants, offering a salary between £32,000 and £35,000 per annum.
  • This role is a one-year maternity cover and requires candidates to have experience in managing teams and achieving performance targets.
  • The manager will be responsible for leading a team of business agents, ensuring customer satisfaction, and collaborating with clients on service level agreements (SLAs).
  • Key responsibilities include coaching team members, monitoring call targets, and identifying new business opportunities.
  • Candidates should possess strong skills in client interaction and business development.

Sales Team Manager

Towcester - Northants

32,000 - 35,000 p/a

ONE YEAR MATERNITY COVER

Sales Team Manager

Seeking a Manager to lead and motivate a team of business agents to surpass performance targets, ensure customer satisfaction, and achieve business objectives.

This role involves coaching and developing team members, monitoring call targets, and enforcing company policies.

The Manager will collaborate with clients on SLAs and manage team KPIs. Furthermore, this individual will work with stakeholders and directors to identify and pursue new business opportunities, including presenting to and onboarding new clients.

Key Responsibilities

  • Lead and motivate a team of business agents.

  • Exceed performance targets and business goals.

  • Ensure customer satisfaction.

  • Coach and develop team members.

  • Oversee call targets.

  • Maintain adherence to company policies.

  • Collaborate with clients regarding SLAs.

  • Manage the team's KPIs.

  • Work with company stakeholders and directors.

  • Identify new business opportunities.

  • Present to new clients.

  • Onboard new clients.

Key Requirements

Experience in managing teams, achieving targets, client interaction, and business development.


Sales Team Manager

Towcester - Northants

32,000 - 35,000 p/a

ONE YEAR MATERNITY COVER

**perm opportunities**


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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.