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Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.
What you will be doing:
- Management of the customer service department to ensure high standards of client satisfaction
- Overseeing a diverse portfolio of Key Accounts and clients
- Supervision of a team including reviews, development, coaching and training
- Involvement with invoicing, pricing and more complex customer service issues
- Collaboration with a number of other departments
What you will need to succeed:
- Exceptional customer service / account management experience
- Proven track record within a similar role, ideally from within production or engineering and a technical product range
- Strong staff management skills including training and mentoring
- Great attention to detail, numeracy skills and the ability to lead by example
- Excellent communication skills as you will be dealing with a variety of internal departments and clients
What you will receive in return:
- Competitive salary
- Full time Monday to Friday
- Generous benefits package including 25 days holiday plus BHs and health cover
- The opportunity to join a collaborative environment that values both technical and interpersonal excellence
- *Please note 100% office based*
What you need to do next:
If you are interested in being considered for this position, please contact sarah.collins@ (url removed)
Thrive are acting as an employment business in relationship to this vacancy.
If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.
INDTRO
