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Chief marketing officer
Customer Service Manager

Customer Service Manager

Ashdown Group

Posted 2 days ago, valid for 10 days

Twickenham, Greater London TW2 6SR, England

Full Time

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Sonic Summary

The position is for a Customer Service Manager in Teddington, South West London, offering a salary of £40,000 plus benefits and hybrid working options.
The role involves managing a team of Advisors to provide support in areas such as client onboarding, complaints, compliance, and reporting in the social housing sector.
Key responsibilities include motivating the team, coordinating complaint responses, ensuring high service standards, and reporting on repairs to meet KPIs.
Candidates should have experience managing a small customer service team, preferably in the social housing or property sector, along with complaint handling expertise.
IT proficiency and familiarity with CRM systems are also desirable for this position.

Customer Service Manager (Housing)

- Teddington (South West London) based

- Salary £40,000 plus benefits and hybrid working

A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include:

- Motivating a team and monitoring performance

- Coordinate responses to complaints

- Ensure good practice and highest level of service across the board

-Working with clients to resolve complaints

- Reporting on repairs and ensuring KPI's are met

To be considered suitable you will need the following skills and experience:

- Ability to manage a small customer services team

- Ideally some experience within the social housing/property sector

- Complaint handling experience

- IT proficient and ideally some CRM experience

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