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Job Title: HIA Support Officer
Location: Twickenham, TW1 3BZ - Full time Office Based
Hourly rate 18.27 PAYE / 24.14UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
Key Responsibilities
- Be the first point of contact for HIA enquiries, providing empathetic and informed support.
- Manage and process documentation for grants and adaptive works.
- Liaise with clients, landlords, Housing Associations, solicitors, Occupational Therapists, and contractors.
- Use systems like Civica, Saffron, and Integra to manage client data, raise orders, and process payments.
- Ensure contractor work meets specifications before authorising payments.
- Prioritise urgent repairs and provide feedback following complaints.
- Produce reports and maintain accurate records for insurance and audit purposes.
We're looking for someone who is:
- Experienced in financial/payment systems and multi-disciplinary environments.
- Skilled in raising invoices, processing payments, and working under pressure.
- Empathetic and confident in communicating with vulnerable clients.
- Detail-oriented with excellent written and verbal communication skills.
- Proficient in using IT systems and databases.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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