Business Support Assistant

Business Support Assistant
Location: County Hall, Usk, NP151GA
Start Date: ASAP                                               
Contract Duration: 5+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 13.69 per hour
Job Ref: OR16044
 
Job Responsibilities

• Handle safeguarding referrals and input them into the system quickly and accurately.

• Manage incoming and outgoing correspondence professionally, including letters, emails, and verbal communications.

• Store and manage paper and electronic records correctly.

• Respond to Data Protection Subject Access requests (DSARs).

• Perform administrative tasks like photocopying, scanning, and booking rooms and transport.

• Update and validate databases during system transitions.

• Schedule meetings, manage diaries, and send invites and minutes.

• Maintain supplies and stock control.

• Conduct file audits to ensure proper documentation.

• Handle petty cash transactions and monitor expenditure.

• Provide professional service for incoming calls and record messages accurately.

• Raise serious issues with Senior Managers.

• Attend Digital Champion meetings and share information with the team.

• Build trust through open communication and gather customer feedback for service development.

• Create and maintain children's records, ensuring compliance with statutory guidelines.

• Support and train colleagues and social work teams on system use.

• Assist with recruitment and general administration tasks.

• Help with training and supporting new starters and colleagues.

Person Specifications

• Must Have:

  • Strong admin and customer relations experience.

  • Ability to handle complex and simple tasks.

  • Proactive with attention to detail.

  • Team player with a can-do attitude.

  • Strong IT and system skills.

• Nice to Have:

  • Experience in supporting training and development.

  • Willingness to go the extra mile to complete tasks efficiently.

 
 
 
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