Facilities Assistant

Receptionist/ Facilities Assistant required at our client in Stockley Park. Monday to Friday, 37.5 hours per week.

Overview and Job purpose

This role will deliver a corporate "Front of House" service in a professional, courteous and responsive manner and act as an 'Ambassador' for the Suntory group of companies for staff, visitors & contractors.

Key Responsibilities

• Process Facilities requests from staff for assistance, repairs, maintenance and services.
• Administrate the Facilities Help Desk Tracker, working closely with the Director Risk & Operations, Facilities Coordinator and EHS Officer to agreed performance requirements.
• Ensure that the role delivers against assigned tasking and actions, and that accountability and ownership are evident against agreed KPI and SLA standards,
• Maintain Reception to agreed customer service levels, which includes all aspects of assigned duties - greeting visitors and contractors, issuing security passes, keys, post.
• Monitoring & maintaining stationery supplies.
• Provide accurate administration support to the Operations, Facilities & Risk team.
• Ensure tea point and vending machine areas are replenished daily.
• Maintain departmental data, "home pages" and assist in hosting meetings & events.
• Responsible for processing incoming/outgoing Royal mail post and courier collections/deliveries
• Use judgement to identify concerns requiring escalation to management in a timely manner.
• Assist with identifying and prioritising Facility and Operations enquiries and processing tasks daily including mailroom, registered post, remedial action for facilities via contractors.
• Checking hire and lease vehicles, upon return, as per instructions and designated process
• Ensure preventative action is taken to safeguard the assets of the Company.
• Comply with health and safety standards for role/environment and highlight any concerns.
• Work within, not exceeding, designated budgets for the stationary items
• Fulfil First aid and Fire Marshall roles.

Qualifications and Professional Experience

• Proven experience in delivering front of house/reception service & experience of reception duties
• Strong communication and interpersonal skills and 'client relationship' skills
• Accustomed to dealing with staff, contractors and visitors
• CCTV Operation experience (desirable but training will be provided)
• Fire Marshall Certificate
• First Aid Certificate

Key Competencies and skills

• Planning & Organising
• Methodical approach to report writing and data collation; strong attention to detail
• Technical Skills in Microsoft Office applications Word & Excel
• Strong communication and interpersonal skills
• Strong service level focus

If your skills align with this role please apply with your CV and one of the team will be in touch to discuss your experience further.