Back to search
Job Title: Senior Credit Controller
Reports to: Credit Control Supervisor/Credit Control Manager
Location: Potters Bar (moving to Uxbridge June / July)
Job Purpose:
Caretech is seeking an experienced and proactive Senior Credit Controller with strong problem-solving abilities to join our dynamic team. In this role, you will manage specific key accounts or regions, focusing on resolving a high volume of queries efficiently and accurately. You will play a crucial role in identifying and addressing complex variances, ensuring invoices are collected within agreed payment terms, and collaborating with internal and external stakeholders to ensure swift resolution. This role also requires producing accurate and timely reconciliations, maintaining a high level of customer service, and supporting the team in day-to-day financial operations in compliance with company policies.
Key Responsibilities:
Manage key accounts/regions, ensuring timely collection of invoices and reduction of outstanding debt.
Proactively resolve a high volume of billing and invoice queries by working with customers and internal departments.
Identify transactional discrepancies, conduct detailed rate analysis, and resolve complex issues such as variances and split funding.
Produce accurate and timely reconciliations to provide a clear aged debt profile for the business.
Cross-reference remittance advice breakdowns, emails, and billing histories to perform rate analysis and identify discrepancies.
Build and maintain strong relationships with both internal and external stakeholders, understanding customer billing needs and adapting to meet those requirements.
Collaborate with the Cashiering and Billing Teams to resolve unallocated cash balances, ensuring payments align with remittance advice reports and keeping credit balances to a minimum.
Ensure that IPA contracts are signed and returned, and that new starters are added to the customer's regular schedule.
Assist the Finance team with month-end processes and provide support to management accounts.
Handle customer data responsibly, ensuring compliance with GDPR regulations.
Assist with both internal and external audit requirements as instructed.
Ensure monthly cash collection and overdue debt KPIs are met and exceeded where possible.
Candidate Attributes:
Proactive Self-Starter: Able to identify issues and take the initiative to resolve them efficiently.
Customer Service Excellence: A strong focus on delivering outstanding service, with the ability to listen, understand, and adapt to customer needs.
Problem-Solving Skills: Capable of working through complex issues, extracting key information to resolve outstanding debt and billing discrepancies.
Strong Communicator: Highly communicative, able to build strong relationships with both external customers and internal teams.
Detail-Oriented: Focused on accuracy and able to cross-reference data from multiple sources to understand and resolve issues.
Time Management: Effective in managing deadlines and balancing multiple priorities.
Numerical Reasoning: A strong understanding of accounting fundamentals and numerical analysis.
Reconciliation Expertise: Proficient in producing accurate and timely reconciliations of accounts.
Advanced MS Excel Skills: Highly proficient in Excel, including VLOOKUP, Pivot Tables, and other advanced features.
Team Player with Leadership Qualities: Able to work collaboratively with the team while taking initiative to lead in key areas.
Strong Knowledge of OTC Process: In-depth understanding of Order-to-Cash processes to effectively manage the end-to-end billing and payment cycle.
Required Experience and Skills:
Minimum of 5 years' experience as a Senior Credit Controller or Sales Ledger Supervisor.
Strong knowledge of allocations, postings, journals, debits, and credits.
Proven track record of managing large, complex ledgers and resolving billing discrepancies.
Demonstrated ability to build strong relationships with customers and stakeholders.
Experience in handling large volumes of customer queries and outstanding debts.
Desirable Experience and Skills:
ICM or AAT qualification (or working towards one).
Experience in credit control within the NHS or public sector.
