Arrears Collection and Arrears Recovery Officer – Housing

We are looking for an Arrears Collection and Arrears Recovery Officer which will be based at:Civic Centre - UB8 1UW

The Arrears Recovery Teams manage the most significant financial risks to successful tenancies and maximise all rental income due to the Council by ensuring that all necessary and proportional enforcement action is taken when all reasonable and appropriate interventions and support measures have been exhausted.

What you will be doing:

• Maximising income by effectively identifying and managing arrears cases, taking early action and providing advice on income maximisation and the range of payment methods and instalment options. Engendering an ethos of 'Rent First with tenants.
• Identify 'at risk' tenancies and provide a more tailored person-centred approach which includes the engagement of more specialist support providers and money advice services where required.
• To monitor all tenants transitioning to universal credit (UC) and ensuring that regular rent payments are maintained.
• Deliver approaches to income recovery which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement, across all tenure types.
• Complete other reasonable tasks in order to fulfil role purpose or as instructed by management.

Requirements:

• Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or experience.
• Full driving licence and use of a vehicle at all times.
• Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service.
• Willingness to work a rota system covering extended business hours from 8am to 7pm Monday to Friday.
• Willingness to work occasional Saturday's from 9 am to 1pm.
• Demonstrates a sound knowledge and understanding of Housing, Landlord & Tenant legislation and welfare benefits applicable to rent collection within a social housing setting