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Application Support Engineer * 3
Location: Uxbridge (Hybrid 2 days per week)
Salary: To £44k very strong benefits (22% pension, flex working, 35 hour week, up to 40 days holiday)
These roles are part of an exciting new Application Support Team that will provide Level 2 and Level 3 support for a range of software applications, ensuring their stability, security, and performance. The role also includes managing configuration changes, patching, and working closely with vendors and internal teams.
Key Responsibilities:
- Provide Level 2 and 3 support for application-related issues
- Implement configuration changes and application enhancements
- Perform regular patching to maintain security and performance
- Troubleshoot and resolve incidents efficiently
- Conduct security assessments and apply necessary controls
- Manage and prioritise support tickets, addressing critical issues promptly
- Collaborate with development teams on testing and deployment
- Maintain technical and user-facing documentation
- Represent business needs in technical sprints and planning activities
- Align IT services with business objectives through effective relationship management
- Communicate progress and escalate issues to relevant stakeholders
- Use data insights to inform and optimise application improvements
- Review systems and processes for continuous improvement
- Deliver user training to staff and students across all levels
With this being a new team we welcome applications from existing Application Support roles and those in 2nd line who have the ambition and passion to move into Application Support.
This is a great new team and a critical part of the new technology structure, with strong training and development opportunities and a great work life balance.
To apply please send your CV to the address provided.
