Home
Uxbridge
Ict help desk manager
Customer Service - Technical Product

Customer Service - Technical Product

Trinity Resource Solutions

Posted 22 days ago, valid for 18 days

Uxbridge, Greater London UB8 2JG, England

£24,000 - £28,800 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

We are seeking a Technical Support Administrator for a market-leading client based in Uxbridge.
The role requires dynamic problem solvers who prioritize high customer service satisfaction.
Key responsibilities include managing customer correspondence, delivering technical support, and creating service reports.
Candidates should have strong attention to detail, excellent communication skills, and the ability to work independently in a busy team environment.
The position requires a minimum of 2 years of relevant experience, with a competitive salary offered.

We are currently recruiting for our market leading client based in Uxbridge. They are looking for a Technical Support Administrator to join their team. This is a role that requires dynamic, problem solvers to run through their client support holding high customer service satisfaction at the highest regard.Key Responsibilities:

Manage phone calls and correspondence from customers
Delivering step by step technical support
Support updating records, Trackers and databases
Create service reports based on support given over the telephone
Work closely with multi functional departments to organise maintenance and scheduled works

Key Skills Required:

Attention to detail essential
The ability to take ownership of tasks and work on their own initiative within a busy team
Great communication and interpersonal abilities
Good organisational skills

Apply now in a few quick clicks

Customer Service - Technical Product

1st Line Service Desk Engineer

Technology Service Desk Analyst

Temporary Service Desk Advisor/Customer Service Assistant