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Your new companyMy client is a global biopharmaceutical company with a goal of contributing to healthcare innovation and environmental sustainability. They are focused on improving people's quality of life by preventing, alleviating, and curing diseases. They have a wide pharmaceutical portfolio, specialising in some of the following areas: Oncology, neurology and immunology.
There is an opportunity for a US Market Medical Information Director to join their Medical Customer Engagement, Medical Capabilities team on a 12-month rolling contract.
Inside IR35
Onsite Uxbridge 50%Your new roleAs a highly motivated individual, you will be responsible for providing strategic and operational oversight of and execution of Contact Centre (both Medical Information and Customer Information) Strategy.
You will provide direction as it relates to systems, processes, standards and services, including managing the relationship with the Contact Centre Partners, covering US Medical Information and Customer Information Centre and Global Escalations and Variant Content.
Develop and execute strategy for US customer engagementProvide strategic and operational oversight of and execution of Contact Centre (both Medical Information and Customer Information) Strategy.
Support the delivery of medical information to HCPs and patients to meet market and regulatory needs
Monitor performance of team against agreed procedures and quality metricsWhat you'll need to succeedBe a pharmacist or life science graduate
Strong experience in Medical Information, Contact Centre, or related field
Leadership skills; Prior Experience managing a diverse team
Excellence in communication
Strong innovation, decision-making and problem-solving skillsWhat you need to do nowBefore you apply for this position, it is vital that you are in possession of a UK passport or relevant visa to work without restrictions in the UK and residing in the UK.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Roberta Atkins on
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
