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IDAM Operations Manager
Location: Uxbridge (Hybrid) - with up to 10% international travel
About the Role:
We are seeking an experienced and proactive IDAM Operations Manager to lead the operational delivery of Identity and Access Management (IDAM) services across our global footprint. This is a strategic role within our enterprise infrastructure transformation programme, supporting over 60 countries and $20+ billion in revenue.
You will be responsible for overseeing the daily operations, governance, and security of IDAM systems, ensuring compliance, efficiency, and alignment with global standards. This role offers the opportunity to shape future-state IDAM processes and technologies, while collaborating with cross-functional teams across IT, HR, and business units.
Key Responsibilities:
Leadership & Strategy
- Lead and mentor the IDAM operations team
- Define and implement strategies for IDAM and recertification processes
- Drive global convergence of IDAM processes and onboard new regions
Operations Management
- Manage daily IDAM operations, including user provisioning and access control
- Ensure system performance, availability, and timely processing of access requests
Security & Compliance
- Ensure compliance with global regulations and internal policies
- Conduct audits and assessments, and liaise with internal/external auditors
- Develop and enforce security protocols to protect sensitive data
Stakeholder Collaboration
- Act as the single point of contact for stakeholders across IT, HR, audit, and country teams
- Provide training and support on IDAM policies and procedures
- Collaborate with internal teams to deliver seamless integration and enhancements
Project Management
- Lead IDAM-related projects from planning to execution
- Coordinate cross-functional teams and ensure timely delivery
- Manage initiatives between Global Technology and People & Culture
Process Redesign & Automation
- Redesign Active Directory and IDAM operations for efficiency and compliance
- Implement automation strategies to reduce manual intervention
- Establish governance standards for Global Identity Services
About You:
- Bachelor's degree in IT, Engineering, Mathematics, or related field
- 8-10 years' experience in technology within a global organisation
- Strong technical background in IDAM and project/program management
- Excellent communication and stakeholder engagement skills
- Ability to influence, lead change, and deliver complex programmes
- Comfortable working across time zones and cultures
Why Join Us?
This is a visible and impactful role within ManpowerGroup's global transformation journey. You'll work in a collaborative, empowering environment with autonomy and support, engaging with senior stakeholders and contributing to the future of our technology landscape.
About us:
ManpowerGroup is where our collective strength lies. We support the business and our family of brands with a connected and collaborative network of support functions. Whether it's compliance, finance, HR, IT, legal, marketing or talent - we work together as one integrated team to identify and address the company's needs. We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices.
We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
We can only consider candidates who reside in the United Kingdom and hold full right to work.
