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- Location:Â Uxbridge, London (YMCA locations)
- Job Type:Â Full time - 40 hours per week on a shift rota including weekend
Join our clients dedicated team a leading provider of supported housing. We are seeking a Housing and Support Officer to provide essential housing management and support services to our residents, ensuring they receive the highest quality of care and support.
Day-to-Day Responsibilities:- Provide housing management and related support to a caseload of residents.
- Monitor all rent accounts to ensure timely payments, taking early intervention actions to minimise rent arrears.
- Work collaboratively with Facilities, Property Management, and other community operations teams to deliver optimal services.
- Conduct Outcome Star assessments and create action plans tailored to residents' needs.
- Support residents in engaging with Progression activities and moving on to high-quality and affordable accommodation.
- Ensure compliance with Tenancy and License conditions and address any anti-social behaviour.
- Maintain accurate records in the Inform data management system.
- Experience in face-to-face support roles within supported housing, social work, or similar fields.
- Proven ability to manage relationships and encourage client participation.
- Strong communication and interpersonal skills, with the ability to advocate, negotiate, and mediate effectively.
- Good organisational skills and proficiency in IT.
- Ability to work flexible hours, including evenings and weekends.
- Graduate-level education; a Housing Diploma or related qualification is desirable.
- 25 days annual leave plus public holidays (pro-rata for part-time).
- Free use of health and fitness facilities and staff discounts in restaurants.
- Auto-enrolled into the workplace pension scheme with options for Salary Exchange contributions.
- Opportunities for professional development and training.
