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Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We're seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move.
What You'll Be Doing
- Responding to customer enquiries via phone and email in Dutch
- Managing and prioritising requests including orders, samples, claims, and complaints
- Ensuring timely and professional resolution of customer issues
- Maintaining accurate records and updating systems
- Collaborating with team members to resolve queries and meet performance goals
- Escalating and correcting errors with a solutions-focused mindset
What You'll Bring
- Fluency in Dutch and English (written and spoken)
- Previous experience in customer service
- Strong multitasking and organisational skills
- Attention to detail and problem-solving abilities
- Confidence using Salesforce and Microsoft Office Suite
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
Your Schedule
- Monday to Friday, 8am - 4pm, 37.5 hours per week
- Hybrid working model: 2 days from home, 3 days on site
Perks & Benefits
- 25 days holiday + 8 bank holidays
- Access to Hapi employee benefits platform
- Free on-site parking
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
