Service Coordinator

Service Coordinator
Hours: Monday to Friday, 08:00 – 17:00
Location:  Wakefield, WF2 9FW

£28,000 - £32,000

This is not just a job — it’s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.

We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.

There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.

 Job Responsibilities:

• Coordinate and manage 5 mobile engineers across the North Central region
• Schedule urgent and planned works, ensuring no delays, no excuses
• Be the first point of contact for clients — professional, positive, and proactive
• Manage strict deadlines, tight budgets, and high expectations
• Work closely with purchasing and sales teams — we are one team, one goal
• Ensure site surveys, quotations, and installations are completed on time
• Handle credit checks, supplier coordination, and subcontractor management
• Constantly reschedule resources to meet shifting priorities
• Deliver smooth project execution from start to finish

• Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch
• PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking
• Client Communication: Clear, confident, and always positive
• Commercial Awareness: Protecting and enhancing margin on every transaction

 Experience required:

• Proven experience in reactive and planned project coordination
• Experience leading a team
• Strong organisational skills and commercial acumen
• A natural instinct for customer care

Ready to lead, deliver, and make a difference?
Apply now and become part of a company where every second counts and every action matters.

INDLEE