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We are currently seeking a Neighbourhood Co-ordinator to join our Neighbourhoods Team. The successful candidate will support the delivery of the ‘more than Neighbourhoods' project, helping drive forward change and improvements within the sustainable neighbourhood's service. Working to achieve our service outcomes of delivering high customer and staff satisfaction, ensuring we have effective customer and staff engagement and incremental and sustained improvement in performance.
Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Requirements
Outline of key responsibilities for the Neighbourhood Coordinator...
- With the Neighbourhood Manager provide effective leadership and management of a neighbourhood management team
- Responsibility for all operational performance and for the work of front-line staff in the neighbourhood management service to ensure performance targets are met or exceeded and where appropriate, corrective action is taken
- Working with the lettings, repairs and asset teams ensure that the number of void properties and void loss is kept to a minimum
- To manage all aspects of tenancy management and ensure action is taken against tenants for breaches of their tenancy conditions such as condition of property and/or garden
- To ensure anti-social behaviour cases are recorded and managed appropriately by neighbourhood officers, managing risks and any safeguarding concerns
- To work with the income teams as appropriate to meet the challenges of welfare reform and minimise rent arrears as well as reduce the incidence former tenant debt
- To work with the Neighbourhood Manger to achieve continuous improvement culture within the team by developing new ideas and seeking out best practice
- To be responsible for the appraisal, training, motivation, supervision and performance of all staff for whom the post holder is responsible, through 1:1's, PDR's, coaching and feedback
We are looking for someone who has...
- A full UK driving license and access to a vehicle
- Proven experience of managing a front line service
- Proven experience of managing finance and budgets
- Experience of working in a customer service environment dealing directly with members of the public in stressful and complex situations
- Knowledge and understanding of current housing and neighbourhood management issues including legal and statutory regulation
- Up-to-date knowledge of current housing issues and welfare benefits including the Welfare Reform Act
Benefits
In return, we are offering the successful candidate in the Neighbourhood Co-ordinator role...
- Starting salary of?£39,298
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- A flexible working environment, with a range of family friendly policies
- Your normal working hours will be 37hrs per week Monday-Friday
- Hybrid Role
- Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
- To view the full range of our award winning benefits click on the Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.? Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
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