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Service Co-Ordinator
Location: North Shields, Newcastle
Contract: Permanent
We are recruiting for Service Co-Ordinator to join a global provider of I.T solutions and satcom communications services within the defense industry.
As a Service Co-Ordinator you will be responsible to manage day to day work load, ensuring that all administrative tasks are carried out quickly and accurately.
You will be supporting customers, engineers and managers with ensuring that all service and sales requests are followed up, including administrating quotes, placing purchase orders and invoices.
This position is 40 hours a week, with an 8:30am start. This position is fully on-site on our clients site based in North Shields; no hybrid working is available for this position.
The ideal candidate would be organised and have some form of administrative experience. You will need to be good at multitasking, admin and used to working in a busy environment.
Due to the nature of this role, you will also need to pass security clearance.
Role Requirements – Service Co-Ordinator
- To liaise with the Service Manager to ensure that all service and sales related follow up is undertaken promptly and provides first class customer service.
- To administer quotes, service requests, purchase orders and invoices for service accurately and quickly, chasing third parties where necessary.
- To arrange service visits by in house engineers and third party engineers, providing spares as appropriate, and liaising with all parties, in order to provide an effective service support in line with our strategy and in accordance with warranty and product maintenance commitments
- To compile and issue invoices to clients and ensure correct uploading into finance system
- To have commercial awareness of the market place and customers’ account activity and needs for products and services.
- To support the Service director in proactively supporting existing (and potential) key service clients in order to develop and grow relationships and thus maximum sales revenues.
- To manage the day to day implementation and housekeeping of the company’s ISO 9001 policy and other standards if required.
- To understand the scope and potential of customer needs for the company’s products and services and to assist with service related quotations
- To receive service reports, review and recommend appropriate follow up and / or pass to Technical Service Coordination Manager where there is a sales opportunity.
- To proactively instigate improvements
- Any other appropriate tasks as delegated by management
The ideal candidate for the Service Co-Ordinator role would have:
- Possess a keen Customer Focus and commercial awareness
- Ability to work on own initiative and unsupervised and to delegate and multi[1]task
- Ability to drive through difficult issues to completion and to pre-empt problems arising
- Strong Customer Relationship skills by phone, email and face to face essential
This role is for a Disability Confident employer.
For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
