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Job Title: Hotel Manager AHL Hotel
Location: Walsall
Company: Kennford Group (KGL Hospitality)
Salary: £30,000-£35,000per annum (depending on experience)
Job Type: Full-Time
About Us:
Kennford Group (KGL) is a family-owned hospitality business with over 20 years of experience, proudly operating a growing portfolio of hotels across the UK. We are committed to delivering exceptional guest service and cultivating a positive work culture. We are now seeking a hands-on and driven Hotel Manager to lead our 120 -bedroom IHG-branded hotel in Walsall
About the Role:
As Hotel Manager, you will be responsible for the overall performance of the hotel leading the team, ensuring compliance, driving guest satisfaction, and achieving commercial goals. This is an ideal opportunity for someone with a strong operational background and a passion for hospitality.
Key Responsibilities:
- Lead day-to-day hotel operations across Front Desk, Housekeeping, Food & Beverage, and Maintenance.
- Ensure excellent guest experiences from arrival to departure.
- Recruit, train, and manage staff to maintain high performance and motivation.
- Ensure compliance with health & safety, HR policies, legal requirements and brand targets.
- Monitor budgets, control costs, and contribute to revenue growth.
- Maintain accurate guest records and rate management using hotel booking systems.
- Flexibly support all departments when needed, setting an example of hands-on leadership.
Skills & Experience:
Essential:
- Proven experience in hotel team leadership
- Strong understanding of HR, Health & Safety, and statutory compliance
- Commercial awareness and financial understanding
- Excellent interpersonal, communication, and organizational skills
- Flexible and proactive with a guest-first mindset
Desirable:
- Experience in Front Desk, F&B, Sales and Maintenance
- Knowledge of IHG booking systems
- Hospitality qualification
