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Internal Sales Representative - Inbound/Outbound Sales
(phone number removed) + Commission (OTE 45000) + Benefits
Walsall
Are you an experienced Internal Sales or Account Management professional who thrives in a high-conversion environment? Do you love taking ownership of warm leads, converting them into loyal customers, and re-engaging existing accounts?
This office-based sales opportunity is ideal for someone who enjoys consultative selling, order fulfilment coordination, and being the voice of a well-established manufacturing brand known for quality and speed.
The Business
A long-established UK manufacturer of bespoke, made-to-order building products, this company operates from a busy and collaborative Walsall facility. Their customer base includes trade professionals, developers, and DIY consumers nationwide. The company is investing in commercial growth, and this newly created Internal Sales Representative role is the next strategic step.
Key Highlights
- 80% inbound enquiry-to-order conversion rate
- B2B and B2C customer base (trade and retail)
- All products are manufactured onsite - short lead times
- Collaborative, friendly team within a growing SME
- Training provided; future career growth opportunities available
Role Responsibilities
- Respond to inbound sales enquiries by phone and email from trade and retail customers
- Understand customer requirements, prepare accurate quotations, and follow up proactively
- Help implement new or improve current CRM system to log interactions, manage your pipeline, and maintain customer records
- Re-engage lapsed or dormant accounts to uncover new opportunities
- Upsell and cross-sell relevant products and services to drive average order value
- Work closely with fulfilment and production teams to ensure lead times and expectations are met
- Support continuous improvement by providing customer feedback and trend insights
The Ideal Candidate
- Proven experience in internal sales, telesales, or account management
- Background in construction products, interiors, DIY, trade counters, or custom manufacturing is desirable
- Strong communication skills - confident on the phone and by email
- High attention to detail - particularly when preparing quotations
- CRM experience essential ()
- Organised, methodical, and commercially aware
The Package
- Salary: (phone number removed) (depending on experience)
- Commission: 5-10% performance-based scheme
- On-Target Earnings (OTE): Up to 45,000
- Benefits: 22 days holiday + bank holidays, pension, product training
- Hours: Mon-Fri 8:30am - 5:00pm | Office-based, Walsall
Apply today to join a stable, friendly, and ambitious business where sales talent is rewarded and nurtured.
