Retrofit Operations Manager

JOB PURPOSE

Reporting directly to the Director of Construction Operations, the PAS / Retrofit Operations Manager will oversee the day-to-day operational delivery and compliance of retrofit projects across multiple workstreams. You will ensure all installations meet PAS 2030/2035, TrustMark, and funding body requirements while maintaining programme performance, quality assurance, and client satisfaction.

This is a key leadership role requiring a proactive manager with strong technical understanding, exceptional attention to detail, and the ability to lead delivery teams.

DUTIES AND RESPONSIBILITIES

- Lead the operational delivery of PAS-compliant retrofit projects across multiple sites.

- Oversee Site Managers, Supervisors, and Retrofit Coordinators to ensure safe, compliant, and efficient delivery.

- Ensure adherence to PAS 2030/2035, TrustMark, and MCS standards across all measures.

- Manage programme performance against time, cost, and quality KPIs.

- Coordinate with Retrofit Professionals (Assessors, Designers, Coordinators) to maintain compliance.

- Oversee pre-starts, progress reviews, and final handovers with clients and residents.

- Manage site audits, quality checks, and evidence submissions for TrustMark lodgement.

- Support the Construction Director with reporting, risk management, and operational improvement initiatives.

- Build strong relationships with clients, framework partners, and internal teams to ensure collaborative delivery.

PERSON SPECIFICATION

We are looking for a hands-on, technically minded professional who can lead by example and ensure delivery excellence on every project.

- Proven experience managing PAS 2030/2035 or retrofit/energy efficiency projects.

- Strong operational and compliance background in social housing retrofit or decarbonisation.

- Experience managing multiple sites, teams, and subcontractors.

- Excellent understanding of Health & Safety (CDM 2015, Building Safety Act, ISO systems).

- Strong communication and stakeholder management skills.

- Competent using project management tools and digital evidence systems (e.g., SharePoint, Monday, Locarla).

QUALIFICATIONS (REQUIRED)

- SMSTS or IOSH Managing Safely.

- NVQ Level 5 (or equivalent) in Construction / Energy Efficiency.

- Retrofit Coordinator (Level 5) or equivalent PAS knowledge.

- Full UK Driving Licence.

WHAT WE OFFER

• Company pension scheme
• Ongoing training and professional development (PAS 2035 / Retrofit Academy)
• Opportunity to lead large-scale, high-impact decarbonisation projects
• Supportive and collaborative working culture focused on quality and compliance
• Other benefits such as 24/7 Employee Assistance Programme, life assurance, gym discounts, cycle-to-work scheme, car lease scheme, employee discounts and e-vouchers
• Access to a wide range of high-quality refurbished tech at discounted prices through our benefits platform

DIVERSITY, EQUALITY AND INCLUSION STATEMENT

At Surefire Management Services LTD, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential.

We believe that our differences make us stronger, and we actively seek to build a team that reflects the diverse communities we serve.

We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic.

Together, we strive to create a culture of belonging where every employee can thrive and contribute to our shared success.