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Role: Repairs Planner
Contract: Tempt to Perm
Salary: £16.91ph UMBRELLA RATE
HourS: 8amm to 5pm, office based
Day to Day duties of Repair Planner:
- Managing incoming repairs inbox and allocating repairs works appropriately
- Scheduling work for operatives to attend properties and undertake works
- Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
- Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
Essential Criteria
- Social Housing and Repair and Maintenance background.
- Experience in planning/scheduling jobs using planning system.
- Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors
- Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
- Experience of trade job durations
Please apply today or call Leah Seber at Build Recruitment
