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Are you a strategic thinker with a passion for travel and a proven track record in operations and commercial leadership? My client are looking for a dynamic Operations & Commercial Director to join their executive team and help steer the next phase of the companies growth. You will possess extensive experience in retail operations and commercial strategy, with a proven track record of driving business growth and operational excellence. Do you have what it takes to be a dynamic leader, effectively manage teams and enhance the overall commercial performance of this successful tour operator. If yes, get in touch to find out more today!
Key Responsibilities
- Lead and optimise day-to-day operations, ensuring smooth service delivery and outstanding customer satisfaction.
- Drive commercial strategy across all channels to meet revenue and growth targets.
- Build and manage supplier and partner relationships to maximise commercial performance.
- Lead cross-functional teams across sales, product, operations, and customer service.
- Develop KPIs and performance metrics to monitor and enhance team and business effectiveness.
- Identify market trends, risks, and opportunities; adapt strategies accordingly.
- Oversee budget planning, forecasting, and margin improvement initiatives.
- Support international expansion and innovation in product and service delivery.
- Execute the continuous improvement and efficient delivery of the companies worldwide events.
- Develop and implement strategic plans to drive operational efficiency and commercial success.
- Oversee all aspects of Operations, ensuring high standards of service, compliance, and efficiency. Implement best practices and continuous improvement initiatives to streamline processes and enhance productivity.
- Monitor and manage financial performance, including budgeting, forecasting, and cost control. Prepare and present financial reports to senior management, highlighting key metrics and actionable insights.
- Enhance the customer experience by implementing service excellence initiatives, resolving escalated issues, and continuously improving service standards.
About You:
- Proven experience in a senior operations or commercial leadership role, ideally within the travel industry.
- Strong understanding of the travel ecosystem: suppliers, booking platforms, customer experience, and logistics.
- Commercially astute with a strong grasp of P&L management and contract negotiation.
- Inspirational leader with experience managing and mentoring cross-functional teams.
- Data-driven, tech-savvy, and customer-focused.
- Excellent communication and stakeholder management skills.
- Able to thrive in a fast-paced, entrepreneurial environment.
Company Benefits:
- Play a key role in shaping the future of a high-growth travel business
- Competitive salary + bonus structure
- Travel perks and discounts
- Be part of a passionate, collaborative team that loves what they do
- 25 days holiday rising with service + Bank Holidays + birthday off + Christmas closure
- Enhanced annual bonus scheme of up to 25%, enhanced matched pension and access to medical benefit plan
- Worldwide travel
Interested?
Please follow the instructions to apply and attach your CV; this vacancy is being managed by Gemma Thelwell on
