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As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship.
You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods. Your duties will include delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches.
You will also be accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives.
- Manage property and tenancy matters, providing advice on tenancy and estate management.
- Address issues such as abandoned properties, tenancy fraud, and access failures.
- Conduct visits including viewings, audits, inspections, and evictions.
- Monitor neighbourhood data and allocate resources to high-risk areas.
- Ensure legal, regulatory, and insurance compliance for your portfolio.
- Manage a case load to promote tenancy sustainment and independent living.
- Ensure compliance with tenancy conditions and take appropriate action for breaches.
- Manage ASB cases and escalate when necessary, following company standards.
- Proactively address neighbourhood issues that affect demand or costs.
- Contribute to neighbourhood improvements and consultations for vibrant areas.
- Collaborate with Tenancy Sustainment and Income Teams to maximise results.
Key requirements:
- Experience of managing housing stock or delivering a service to clients
- Knowledge of housing legislation and ability to research knowledge
- The ability to negotiate with and influence partners and stakeholders to gain shared business aims
- Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs.
- Ability to keep accurate up to date records and produce timely reports
- ASB experince
- To have a flexible approach to working hours including evenings and some weekends
