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Adele Carr is working with a fantastic local office of a globally successful business that is recruiting a Customer Service Administrator to join them in Thelwall, south Warrington.
I can't speak highly enough about the business, the people and how rewarding it is working for them. The successful candidate will earn a significant annual bonus and have benefits such as 33 days annual leave, free parking, private healthcare, enhanced pension and an amazing team of people.
We are searching for a candidate with experience in Customer Service Administration, ideally supporting a sales function with duties such as processing orders, customer support and other office support tasks.
Salary & Benefits:
- Salary of £27,000-£30,000 + annual profit share bonus of up to 20% of salary.
- Mon - Fri 08:30-17:00 (1 hr. lunch)
- Hybrid working available - 2 WFH days, once passed probation.
- 25 days annual leave + bank holidays
- Free parking
- Enhanced pension (8% employer)
- BUPA private healthcare
- Excellent growth and progression opportunities
What will be expected of you:
This is a varied and interesting administration role supporting the external sales and service team to provide customers with high-quality service and complete administration surrounding the sales function.
- You will be responsible for direct communication with customers and working closely with the sales team to serve our customers.
- Communicate with customers via phone and email
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- To act as a full and supportive member of the sales team with particular emphasis on the receiving, processing and progressing of orders, so as to ensure customer needs are met.
- To grow, learn and develop within the business.
What we are looking for:
- Administration experience of 3+ years
- Proactive, passionate and confident individual
- Loves talking to people and proactively solving issues
- Excellent verbal & written interpersonal skills
- Ability to multi-task, organise, and prioritise work
- Interest and the ability to learn
