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We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.
First 3 weeks - Training - Monday to Friday - 9am to 5pm
Following 2 weeks - Launchpad - Monday to Friday - 9am to 5pm
Working Hours : Monday to Friday - 8am to 8pm (8hr shift)
1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm
Opportunity to potentially do home working / Hybrid role - based on performance.
Role Responsibilities :
- Supporting customers through their journey
- Inbound with customers through telephony, SMS and WebChat
- Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries
- To meet call quality standards
- Meet individual and contact centre targets based on the volume and quality of call resolution
- Assessing needs and taking appropriate action
- Identifying customer pain points
- Excellent clear and concise communication skills
- Excellent listening skills
- Excellent time management and problem solving skills
- Good ability to work within a fast paced environment
- Knowledge of PC systems, MS Word, Excel and keyboard skills
