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CUSTOMER SERVICE ADVISOR
Salary: £25,896
Location: Warrington - fully office based
Hours: Shift pattern (5 out of 7 days per week, 37.5hrs) (evening and weekend work)
Contract: Perm
Keywords: Customer Service, Warrington, Call Centre, Shift Pattern
An exciting opportunity has arisen for a Customer Service Advisor in the heart of Warrington. This role offers a competitive salary of £25,896 and the chance to be part of a dynamic team that is passionate about delivering top-notch service to customers. The successful candidate will have the opportunity to work across various areas of the business, providing an excellent platform for learning and personal growth. With flexible shift options, bonus opportunities, and a company pension scheme among the benefits, this role is perfect for someone looking to take their customer service career to the next level.
* Competitive salary of £25,896
* Opportunity to work across various areas of the business
* Flexible shift options and bonus opportunities
What you'll do:
As a Customer Service Advisor, your primary role will be to ensure that our customers' accounts are kept up to date while adhering to regulatory responsibilities. You'll be working in a fast-paced environment where every day brings new challenges. Your ability to provide best-in-class customer interactions will be key in this role. You'll also have the opportunity to liaise with other departments, giving you a broad understanding of our operations.
* Servicing inbound contacts regarding online account queries.
* Providing customers with a professional and friendly service via live chat, telephone and email.
* Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
* Resolving all customer account queries efficiently and in a timely manner.
* Liaising internally with other departments to resolve customer queries.
* Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.
What you bring:
The ideal Customer Service Advisor will bring a wealth of experience from customer-facing backgrounds. Your excellent communication skills will enable you to provide professional and friendly service via live chat, telephone, and email. Your strong problem-solving skills will come into play as you resolve customer account queries efficiently and in a timely manner. A positive approach to learning new things and curiosity about our industry will set you apart.
* Excellent communication skills, both written and verbal.
* Ability to handle multiple tasks simultaneously in a fast-paced environment.
* Strong problem-solving skills and the ability to think on your feet.
* Experience in a customer-facing role.
* Positive approach to learning new things.
What sets this company apart:
Our client is committed not only to supporting its customers but also its employees. They provide an environment where people can learn, develop, and grow in their careers. They are dedicated to improving everything they do, always listening to their customers' feedback. They offer competitive hourly rates, flexible shift options, bonus opportunities, a company pension scheme, and employee discounts in most online and high street retailers.
What's next:
Ready to take the next step in your customer service career? Don't miss out on this exciting opportunity!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
