Customer Service Advisor (Part Time)

Job Specification

Position: Customer Service Advisor (Part Time)
Location: Birchwood, Warrington
Hours: Part Time, Rotational shifts (Between 8:30 am-5:15 pm Monday - Friday)

Salary: 25,000 Pro Rata
Contract: Permanent

Please note that training is full-time 99:00 am- 5:00 pm Monday - Friday for 4 weeks, then your rotating shifts will be: Week one: 8:30 - 13:00 Week two: 14:15 - 17:15

Overview:

HRGO is seeking enthusiastic Customer Service Advisors to join an expanding contact centre team in Birchwood, Warrington. The ideal candidate will be passionate about delivering exceptional customer service in a dynamic environment.

Key Duties:

• Respond to customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about products and services.
• Assist in resolving customer issues and processing returns.
• Document customer interactions in the CRM system.
• Collaborate with other departments to enhance the customer experience.

Qualifications/Skills:

• Previous customer service experience, preferably in a contact centre.
• Excellent communication skills (written and verbal).
• Strong problem-solving abilities and a professional demeanour.
• Ability to multitask and work effectively in a fast-paced setting.

For more information, please get in touch with Nicola at HR GO Recruitment Email: (url removed)
Phone: (phone number removed) or (phone number removed).