Customer Service Agent

We are seeking a motivated Customer Service Agent to join our team, supporting our industrial/manufacturing operations. The ideal candidate will play a key role in maintaining high customer satisfaction by providing excellent service and efficient communication.

Client Details

This opportunity is with a well-established company in the industrial/manufacturing sector. They are a reputable medium-sized organisation committed to delivering quality services and maintaining strong relationships with their clients.

Description

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Collaborate with internal teams to resolve customer issues and provide updates.
• Maintain accurate customer records and update account information as needed.
• Assist with handling complaints, providing solutions, and following up to ensure resolution.
• Support the Customer Service team in achieving departmental goals and KPIs.
• Provide product information and guidance to customers when required.
• Identify opportunities to improve customer service processes and suggest enhancements.

Profile

A successful Customer Service Agent should have:

• Any customer service experience.
• Strong communication and interpersonal skills to build rapport with customers and colleagues.
• Proficiency with computer systems, excel and customer relationship management (CRM) software.
• Excellent problem-solving abilities and a proactive approach to challenges.
• An organised and detail-oriented mindset to manage multiple tasks effectively.
• A customer-focused attitude with a commitment to delivering quality service.

Job Offer

• Competitive salary ranging from 26,000 per annum, subject to increase post probation.
• Permanent position with opportunities for career growth.
• Supportive and professional work environment.
• Comprehensive benefits package to support your well-being.