Back to search
The Customer Service Coordinator role is an excellent opportunity for someone with a passion for providing top-notch customer support within the industrial sector. This position involves managing client relationships and ensuring smooth operations in a fast-paced environment.
Client Details
This company is a well-established organisation within the industrial and manufacturing industry. They focus on delivering high-quality products and exceptional service to their clients.
Description
- Act as the main point of contact for customer enquiries and orders.
- Process customer orders accurately and efficiently.
- Coordinate with internal departments to ensure timely delivery of products.
- Maintain up-to-date customer records in the system.
- Resolve customer issues or escalate them to the relevant team when necessary.
- Provide product information and support to customers.
- Monitor and track order progress, keeping customers informed throughout.
- Contribute to continuous improvement initiatives within the customer service department.
Profile
A successful Customer Service Coordinator should have:
- Previous experience in a customer service or coordination role.
- Strong organisational and multitasking skills.
- Proficiency with computer systems and order management software.
- Excellent communication skills, both written and verbal.
- A proactive approach to problem-solving and customer satisfaction.
Job Offer
- Competitive salary, starting from £26-£28k.
- Permanent position with opportunities for professional growth.
- Generous holiday leave to support work-life balance.
- Supportive and collaborative company culture.
