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CUSTOMER SERVICE ADVISOR
Salary: £25,896
Location: Warrington - Fully Office Based
Hours: 15:30-12:00 (8hrs) 5 days per wk- weekend work
Contract: Perm
Start Date: 12th June 2025
Keywords: Customer Service, Advisor, Office Based, Warrington
An exciting opportunity has arisen for a Customer Service Advisor in Warrington. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering top-notch customer service. The successful candidate will be part of a dedicated team, ensuring customers enjoy their experience in a fun way. With an attractive salary of £25,896, this position offers the chance to work with a diverse range of products and engage with customers daily.
* Office-based role in Warrington
* Competitive salary of £25,896
* Opportunity to work in a dynamic and fast-paced environment
What you'll do:
* Servicing inbound contacts regarding online account queries.
* Providing customers with professional and friendly service via live chat, telephone, and email.
* Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
* Resolving all customer account queries efficiently and in a timely manner.
* Liaising internally with other departments to resolve customer queries.
* Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.
* Remaining up to date with current campaigns and procedures.
What you bring:
* Excellent communication skills both written and verbal.
* Ability to handle multiple tasks simultaneously in a fast-paced environment.
* Strong problem-solving skills and ability to think on your feet.
* Experience in a customer-facing role.
* Positive approach to learning new things.
What sets this company apart:
This company prides itself on creating an environment where people can learn, develop, and grow in their careers. They are committed not only to their customers but also to their employees, ensuring they provide an environment where people can learn, develop, and grow in their careers and personally. They offer competitive hourly rates, flexible shift options, bonus opportunities, a company pension scheme, employee discounts in most online and high street retailers, a recruitment reward scheme, and enhanced maternity/paternity leave.
What's next:
Ready to take the next step in your career? Don't miss out on this exciting opportunity!
The cut-off date for applications is 30th April 2025. If successful, our recruitment team will be in touch to arrange a short call and potentially progress your application to our hiring team for a formal interview.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
